All orders are charged right away when you check out. We don't store payment information.
Shipping Policy & Charges
United States
Free shipping in the USA on orders over $75 ($4.95 for orders under $75)
We do our best to have orders shipped as quickly as possible using 2-3 Day USPS Priority, but please allow up to 2 weeks to receive your order during promotions and sales. Smaller and lighter orders (patterns) will be shipped First Class. If an order is returned due to an incorrect address given to us, customer will be responsible for new postage.
Canada
We ship USPS and UPS to Canada. Shipping will be based on your cart total, which you will see before going to the payment page. Any tax or duty upon arrival of package is responsibility of customer. Please be aware some Canadian customers are receiving COD fees upon package delivery. These fees are unfortunately out of our control, and responsibility of customer. These are not fees we can charge upfront.
International
We unfortunately no longer ship to Europe, due to strict VAT fees required to be collected on our end and sent to your country. Shipping for all other countries will be based on your cart total, which you will see before going to the payment page.
COUPONS
No coupon codes can be used on a purchase of a voucher. Gift vouchers are non-refundable. Only one discount per order.
We will ship anywhere in the world, including APO/FPO military addresses. During checkout, be sure to click on "United States, Canada or International" to determine your shipping charges. Any "free shipping" promotion is for the United States only.
MISSING PACKAGE
Although missing packages are very rare, if you believe your package is missing please reach out to us with your tracking number. If USPS or UPS lost your package, we will do everything we can to help you file your claim for a full refund check. If however your package is scanned and marked as delivered, we unfortunately are no longer responsible for your package.
RETURNS
If returning an order, item(s) must be unopened and unused. We will issue a voucher towards a future order. Your voucher will equal your purchase price minus our shipping costs paid to ship your item(s) to you.
Unfortunately we can't offer refunds on cut yardage, sorry about that!
We use Priority flat rate shipping envelopes and boxes on most orders, First Class envelopes on smaller (lighter) orders, and Media Mail for books.
If you add pre-orders (future precuts) to your order of in-stock items, we will wait to ship everything together in one shipment unless you choose to pay separate shipping for orders under $75. All preorders are charged right away.
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